Refund Policy
Refund Procedures and Timeline
1. General Refund Policy
Refunds are processed according to our cancellation policy and the terms and conditions agreed upon at the time of booking. All refunds are subject to deduction of applicable cancellation charges, supplier charges, and processing fees.
🔄 Refund Principles
- Refunds processed only after written cancellation request
- Refund amount = Total paid - Cancellation charges - Supplier charges
- Processing time varies based on payment method and tour type
- Refunds issued to the original payment method or account holder
2. Refund Processing Timeline
| Payment Method | Domestic Tours | International Tours |
|---|---|---|
| Credit/Debit Card | 7-10 working days | 15-21 working days |
| UPI/Digital Wallet | 5-7 working days | 10-15 working days |
| Bank Transfer (NEFT/RTGS) | 3-5 working days | 7-10 working days |
| Cash Payment | 7-10 working days | 15-21 working days |
Note: Timeline starts from the date of cancellation request approval and completion of documentation.
3. Refund Calculation
Standard Refund Formula
Refund Amount = Total Payment - Cancellation Charges - Non-refundable Costs - Processing Fee
Components Breakdown:
- Total Payment: Amount paid for the complete booking
- Cancellation Charges: As per our cancellation policy
- Non-refundable Costs: Visa fees, travel insurance, processing charges
- Processing Fee: ₹500 for domestic, ₹1,500 for international tours
Supplier Charges
Third-party supplier charges that may be deducted:
- Airlines: Cancellation fees as per airline policy
- Hotels: Cancellation charges as per hotel policy
- Transport: Bus/taxi cancellation charges
- Activities: Adventure tour and activity cancellation fees
- Cruise: Cruise line cancellation policies
4. Refund Scenarios
Customer-Initiated Cancellation
- Standard cancellation charges apply
- Refund processed as per cancellation policy timeline
- All supplier charges deducted from refund amount
Company-Initiated Cancellation
- Full Refund: 100% refund within 7 working days
- Alternative Options: Rescheduling or alternative destination
- Compensation: Future travel credit or voucher
Force Majeure Cancellation
- Refund minus non-recoverable supplier costs
- Credit notes valid for 24 months
- Flexible rebooking options available
- Government advisory-based cancellations: Special consideration
Visa Rejection Refund
- Original rejection letter required
- Refund: Total amount minus ₹10,000 processing fee
- Airline and supplier charges as applicable
- Processing time: 15-21 working days
5. Partial Refunds
Service-wise Cancellation
- Hotel Only: Hotel cancellation policy applies
- Flight Only: Airline cancellation charges
- Activities Only: Activity provider terms
- Transport Only: Vehicle cancellation charges
Mid-tour Cancellation
- No refund for unused services during the tour
- Emergency situations considered on case-by-case basis
- Travel insurance may cover eligible mid-tour cancellations
6. Credit Notes and Vouchers
7. Refund Documentation Required
📄 Required Documents
- ✓ Cancellation request form (signed)
- ✓ Original booking confirmation
- ✓ Copy of payment receipt
- ✓ Government-issued ID proof
- ✓ Bank account details (for refund transfer)
- ✓ Cancelled cheque or bank statement
Additional Documents (if applicable):
- Medical certificate (for medical cancellations)
- Visa rejection letter (for visa-related cancellations)
- Death certificate (for bereavement cases)
- Travel insurance claim documents
8. Refund Process Steps
Step 1: Submit Cancellation Request
Email or written cancellation request with required documents
Step 2: Request Acknowledgment
Confirmation email sent within 24 hours with refund calculation
Step 3: Document Verification
Verification of submitted documents and calculation review
Step 4: Supplier Confirmation
Cancellation with hotels, airlines, and other service providers
Step 5: Refund Processing
Final refund amount calculated and payment initiated
Step 6: Payment Confirmation
Refund completion notification with transaction details
9. Special Refund Scenarios
Group Bookings
- Individual refunds processed separately
- Group discount adjustments if group size reduces
- Leader benefits may be affected by group size changes
Corporate Bookings
- Corporate agreement terms may override standard policy
- Credit notes preferred for future corporate travel
- Flexible adjustment options available
Festival/Peak Season Bookings
- Higher cancellation charges during peak periods
- Supplier charges typically higher during festivals
- Alternative date options may be offered
10. Dispute Resolution
Internal Resolution
- Customer Service: First level of dispute resolution
- Manager Review: Escalation to senior management
- Final Review: Director-level review for complex cases
External Resolution
- Consumer Forum: State/National Consumer Disputes Redressal Commission
- Travel Industry Bodies: Industry association mediation
- Legal Recourse: Civil courts as per Indian law
💰 Refund Best Practices
- Early Cancellation: Cancel as early as possible to minimize charges
- Documentation: Keep all booking and payment documentation
- Insurance: Consider comprehensive travel insurance
- Communication: Maintain written communication for all requests
- Alternative Options: Consider credit notes for future travel
Refund Support
Refund Department: refunds@nomadswanderer.com
Phone: +91 88265 45189 (Ext: 201)
Business Hours: 9 AM - 6 PM (Monday to Saturday)
Response Time: All refund queries acknowledged within 24 hours